Absolutely. We welcome complete beginners, with guidance on equipment, basic movements and mountain safety.

Tell us your preferences, sporting background and goals. Skiing uses two separate skis and a forward-facing stance; snowboarding uses one board and a sideways stance. We can help you choose before booking. Each lesson teaches one discipline, not a mixture of both.

The current standard private lesson plans allow up to six guests per instructor. Groups of seven or more need additional instructors. Similar abilities work best together; where levels differ, the instructor prioritises those who need the most help.

For children under six, arrange a one-to-one lesson with us. Tell us each child’s age and experience before booking. Any accompanying parent must be able to glide, turn and stop safely; family lesson arrangements depend on the child’s needs.

Yes. Request your preferred instructor and language when you enquire. Mandarin, Cantonese and English are available across the team; individual instructors’ languages differ. Requests depend on availability and may incur additional fees.

We usually reply within one to two working days. Replies may take longer during busy booking periods. Book early once your travel dates are confirmed, especially for popular dates.

Send your dates, resort, group size and experience. We check availability and provide a quotation. Your instructor and lesson time are reserved after the agreed payment is complete. Refer to the payment deadline in your quotation.

Contact us as early as possible. Changes depend on instructor availability, resort arrangements and available times. If the new arrangement has a different price, the difference is charged or refunded accordingly.

Decisions depend on official resort operations, lift availability and safe conditions on site. If the resort is operating and suitable lifts and terrain remain available, lessons generally proceed with adjusted teaching areas and content. Full closure, major lift stoppages or conditions officially judged unsafe will be handled according to the situation and the applicable change and refund policy.

For cancellations more than 30 days before the lesson start date, a 5% administration fee applies to the total order value. Within 30 days but before the 14-day cutoff, the cancellation fee is 30%. Within 14 days, bookings are generally non-refundable. Exceptional serious circumstances are assessed individually. Contact customer service to confirm the applicable cutoff for your booking.

For a sudden serious acute illness or injury supported by medical documentation, SnowZone assesses the case individually. Options may include rescheduling, lesson credit, a partial refund or a full refund. Ordinary colds, fatigue or general discomfort normally follow the standard cancellation rules.

If you voluntarily stop or finish early because of fatigue, discomfort, equipment fit, personal injury or other personal reasons, there is generally no replacement lesson, extension or refund. Safety comes first, and we will assist according to the situation in a medical emergency.

Personal transport difficulties and flight delays generally do not qualify for refunds. If a weather-related flight cancellation prevents travel, we prioritise rescheduling. If no suitable alternative date can be arranged, you may apply for a refund.

For refunds arising from a guest’s personal circumstances, necessary bank, international transfer, payment-platform and processing fees, and exchange-rate differences may be deducted. This deduction principle does not apply where the cancellation is attributable to SnowZone.